Return & Refund Policy

Return & Refund Policy

Welcome to Hebab.Shop. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions, process, and eligibility for returns, replacements, exchanges, and refunds.

By placing an order with Hebab.Shop, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery.

  • The item is significantly different from the product description.

  • The return request is submitted within 7 days of receiving your order.

  • The product is unused, in its original condition, and includes all original packaging, accessories, manuals, and tags where applicable.

Products that do not meet these conditions may not be eligible for return.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under applicable law.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personal care or hygiene products

  • Customized or personalized items

  • Gift cards

  • Digital products or downloadable content

  • Clearance or Final Sale items

  • Products damaged due to misuse or improper handling

  • Products that cannot be returned for hygiene or safety reasons

Where applicable, specific return exclusions will be stated on the product page before purchase.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery.

To help us process your request, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

  • Video evidence of the problem where reasonably necessary

We will review your request and provide an appropriate solution as quickly as possible.

Depending on the circumstances, the available solution may include a replacement, repair, store credit, or refund.

4. Return Process

To request a return:

  1. Contact our customer support team.

  2. Provide your order number and details of the issue.

  3. Wait for return authorization and instructions.

  4. Pack the item securely in its original packaging where applicable.

  5. Ship the item using the return instructions provided by our support team.

Please do not return any product without receiving return instructions from Hebab.Shop.

Unauthorized returns may experience delays in processing.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be processed using the original payment method whenever possible.

  • Processing times may vary depending on your bank or payment provider.

  • Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or otherwise required by applicable law.

  • Any approved refund will be processed after the return has been received and the applicable inspection has been completed.

The time required for the refund to appear in your account depends on the payment provider or financial institution.

6. Replacements

Where applicable, we may offer a replacement instead of a refund if:

  • The product is damaged or defective.

  • The wrong item was delivered.

  • The requested replacement product is available in stock.

If the item is no longer available, we may offer a refund or store credit, subject to applicable law and the circumstances of the return.

Replacement products may be identical to the original product or, where necessary, a comparable product of similar value and functionality.

7. Exchange Policy

We currently offer exchanges only for products that are:

  • Damaged

  • Defective

  • Incorrectly delivered

Exchange requests are subject to product availability.

If an exchange is not available, we may provide another appropriate remedy in accordance with this policy and applicable law.

8. Return Shipping

The responsibility for return shipping costs depends on the reason for the return.

Returns Paid by Hebab.Shop

Hebab.Shop will cover reasonable return shipping costs when:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product is defective.

  • The product is significantly different from its description.

  • The return is required because of an error made by Hebab.Shop.

Where applicable, we will provide return shipping instructions or a prepaid return label.

Returns Paid by the Customer

The customer is responsible for return shipping costs when the return is requested because of:

  • Change of mind.

  • Ordering the wrong size, color, or variation.

  • No longer wanting the product.

  • Personal preference.

  • Any other reason not caused by a defect, damage, incorrect item, or error by Hebab.Shop.

Return shipping costs paid by the customer are generally non-refundable.

Important

Customers should not return any product without first contacting our customer support team and receiving return instructions.

Hebab.Shop is not responsible for unauthorized returns or packages sent to an incorrect return address.

9. Order Cancellation

Orders may be canceled before they are processed or shipped.

If you wish to cancel an order, please contact our customer support team as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow the return process outlined in this policy.

If an order is successfully canceled before shipment, any approved refund will be processed using the original payment method whenever possible.

10. Inspection of Returned Items

All returned items may be inspected upon arrival.

Refunds, replacements, or exchanges may be declined where permitted by law if the returned product:

  • Shows signs of use beyond what is reasonably necessary to inspect the product.

  • Has damage caused after delivery by the customer.

  • Is missing parts, accessories, manuals, tags, or original packaging where these are required.

  • Has been modified or repaired without authorization.

  • Does not meet the eligibility requirements stated in this policy.

If a return is declined, we may arrange for the product to be returned to the customer. Any applicable shipping costs will be communicated where appropriate.

11. Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact our customer support team.

We will review the transaction and assist you in determining the status of the refund.

12. Store Credit

Where applicable, Hebab.Shop may offer store credit as an alternative to a refund or replacement.

Store credit:

  • May be issued only with the customer's agreement unless otherwise permitted by applicable law.

  • May be subject to the terms communicated when it is issued.

  • Generally cannot be exchanged for cash unless required by law.

  • May be used toward future purchases through Hebab.Shop.

13. Refund Processing Time

Once a refund has been approved, Hebab.Shop will initiate the refund as promptly as reasonably possible.

However, the time required for funds to appear in your account depends on:

  • Your bank

  • Card issuer

  • Payment provider

  • Payment gateway

  • The original payment method

We cannot control processing times imposed by third-party financial institutions.

14. Failed or Returned Deliveries

If an order is returned to Hebab.Shop because of:

  • An incorrect or incomplete address provided by the customer

  • Customer refusal of delivery

  • Failure to collect the package

  • Repeated unsuccessful delivery attempts

  • Other circumstances attributable to the customer

additional shipping or reshipping charges may apply.

If the customer requests a refund instead of reshipment, any applicable non-refundable shipping costs may be deducted from the refund where permitted by law.

15. Promotional Items and Free Gifts

If an order includes a promotional item or free gift, the promotional item may need to be returned when the main product is returned, depending on the promotion's terms.

If the promotional item is not returned when required, its value may be deducted from the refund where permitted by applicable law.

16. Warranty Claims

Some products may be covered by a separate manufacturer's warranty or Hebab.Shop warranty.

Warranty claims are handled according to the applicable Warranty Policy and may have different eligibility requirements from ordinary returns.

Please refer to our Warranty Policy for additional information.

17. Consumer Rights

This Return & Refund Policy is intended to provide clear procedures for returns, replacements, exchanges, and refunds.

Nothing in this policy is intended to limit, exclude, or waive any mandatory consumer rights or legal remedies that apply to you under applicable law.

If applicable law provides greater rights than those described in this policy, those legal rights will apply.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, payment methods, legal requirements, or customer service procedures.

Any updates will be published on this page with a revised effective date.

Continued use of our website after changes become effective constitutes acceptance of the updated policy, to the extent permitted by applicable law.

19. Contact Us

If you have any questions regarding returns, refunds, replacements, exchanges, or return shipping, please contact us through the information provided on our Contact Us page.

When contacting us about a return, please include your order number and a brief description of the issue so that our customer support team can assist you efficiently.

Final Statement

At Hebab.Shop, customer satisfaction is our priority. We are committed to providing fair, transparent, and efficient solutions for eligible returns, replacements, exchanges, and refunds.

We will make reasonable efforts to resolve eligible issues promptly and professionally while respecting applicable consumer protection laws.

Thank you for choosing Hebab.Shop. We appreciate your trust and look forward to serving you again.